Shipping policy
Below you will find the average delivery times for all our shipments:
After placing your order, we need 1–3 business days to process it.
On business days, this usually takes 1 day, but orders placed on Friday evening or during the weekend may take a little longer.
Once processed, your order is shipped and delivery takes an average of 8–12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please contact our customer service department. Below, we explain how your order is processed and shipped.
Placing an order
The ordering process at house of eloré is as simple as possible.
First, go to the product page and add the selected item to your cart by clicking the black “Add to cart” button.
Make sure you have selected the correct product variants. If everything is correct, click “Proceed to checkout.”
On the information page, enter your correct address details. Check carefully that all the information is correct. Once the form has been filled in correctly, click “Continue to shipping.”
Shipping
On the shipping page, you can double-check the address details you have provided. You will also find information there that every shipment is sent completely free of charge.
As a token of our gratitude to our customers, we always cover the costs of shipping and delivery.
Click “Continue to payment” to proceed.
Payment
In the payment options, you can choose from several available methods.
At elsaanddore.com, all payment methods are SSL-encrypted, so you can be sure that your transaction is completely secure.
Available payment methods:
Debit/credit card (Mastercard, Visa)
Once you have selected the appropriate method, click “Place order” and you will be redirected to the payment page. Follow the instructions to successfully complete your order.
If you encounter any problems, you can always contact us.
Shipping costs
We cover the shipping costs for every order.
All products are delivered completely free of charge, with no minimum order value.
Order shipping
Found the perfect product or accessory on our website?
We want you to enjoy it as soon as possible, which is why we ensure that orders are processed and shipped quickly.
To maintain fair product prices, we ship orders in bulk — only after reaching a minimum logistics quantity. We appreciate your understanding and willingness to support us in creating a better and more sustainable world.
If you would like your order to be shipped today, please contact us by email.
Our customer service team will be happy to help you find the best solution.